by rka-admin | Sep 20, 2024 | Featured Job
Profile:
We are seeking an experienced and skilled First Line IT Support to join an established IT team.
We are looking for candidates with a can-do attitude and positive approach. If you are willing to work hard, be part of the team we would be interested to hear from you.
We will only consider applicants with at least 2 months previous experience and academic qualifications in IT.
This is a great opportunity for an organised, methodical and details orientated candidate to develop their career amongst a team,
The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm.
Key Responsibilities:
Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently.
Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Center’s, Citrix Cloud, and Remote Support Software.
Act as a technical expert and trainer to all users
Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
Maintain accurate records of all support requests
Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of the IT support function.
Essential Skills and Experience:
Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
Excellent communication and interpersonal skills, with a strong customer service orientation.
Ability to work effectively both independently and as part of a team.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
A proactive approach to learning and professional development.
Desirable Qualifications:
Relevant IT certifications, degree (e.g., ITIL, Microsoft certifications) are advantageous.
Previous experience within a law firm or legal services environment is highly desirable.
What We Offer:
A competitive salary and benefits package.
A supportive and inclusive work environment.
Featured Job
by rka-admin | Sep 17, 2024 | Featured Job
We are recruiting for a HR Assistant for the Lambeth Council
Person specification
Technical Skills, Core Competencies and Other Attributes
The person who wishes to fulfil the role of Human Resources Assistant is expected to demonstrate the following throughout their work:
Technical Skills
Description
Core Skills
Understands what databases are used at the Council and how data is gathered, organised and extracted
Understands what a career pathway is and how they could be deployed across the Council
Inform and advise managers and employees about HR Policy & Procedure and implement guidelines in relation to the Policy & Procedure
Utilise the Contact Point system and the information it provides to understand the correct HR team to direct the work to
Establish effective relationships with key stakeholders and colleagues in the Council
Provide accurate and appropriate advice to line managers in order to train and support them to follow processes effectively and with minimal risk
Implement guidelines on HR Policy & Procedure (as well as processes and principles), in order to keep employees and line managers aware of the latest practice and their responsibilities
Ability to learn appropriate UK employment and discrimination law and apply this in their role in order to ensure employee’s rights are protected the Council is not subject to any legal challenge
Ability to evaluate data and establish key insights, identify and highlight key trends / changes to trends in financial, people and / or performance indicators (when approaching HR casework)
Core Competencies
Description
Problem Solving
Understand common issues based on existing knowledge, suggests improvements to current ways of working, completes tasks independently in a timely manner
Evidence Base
Ability to analyse and interpret data to identify and highlight key trends, as well as integrate external sources of data to ensure a broad level of analysis
Communications & Influence
Ability to communicate appropriately using approved methods for the target audience. Inform others in a simple and easy way, and clarify to check understanding
Curious
Ability to collect and synthesize relevant data to analyse complex problems and evaluate situations based on previous experience
Collaborative
Contribute to team meetings and supports group decisions. Helps colleagues under pressure and ensure they receive positive feedback and encouragement. Shows good listening skills and shares views respectively
Equality, Diversity & Inclusion
Advocate for diversity of perspective in the work they produce and is aware of the impact of their area and delivery of their role on the EDI agenda. Escalates and challengers non inclusive behaviour where required
Attributes
Criteria
Experience:
Desirable but not essential
Experience of working in an HR department in a customer focused organisation, proactively facilitating and leading change
Experience of applying HR policies and processes in a shared service centre environment
Featured Job
by rka-admin | Sep 10, 2024 | Featured Job
We are recruiting for a Response Officer for the Royal Borough of Greenwich.
Purpose of Job:
To be responsible to The Performance and Operations Manager (Daytime or Out-of-hours Operations):
In this role you will be helping to relieve the pressure on the NHS by supporting vulnerable and elderly people in their own homes. As a Falls Community Responder (FCR) you will often be first person on scene to provide assistance following a service user fall. This role ensures service users receive treatment sooner and enables them to stay in their own home and maintain their independence whilst improving both short and long term, physical and mental health outcomes.
This role requires a clean driving license for a manual car and is subject to an enhanced DBS check
Main Duties
Respond to and assess service users following a dispatch to people after a fall in their own home
Act with empathy and compassion to service users who have fallen, delivering clinical support for minor injuries to enable service users recovery
Coordinate appropriate treatment and care to service users within the values and behaviors o in accordance with policies and procedures
Accurately complete all documentation relating to service users, vehicles and equipment to be submitted in accordance with policies and procedures
Accurately record relevant information at the scene and liaise with third parties
Deliver a holistic care approach with social prescribing, including referral and signposting
Ability to use manual handling falls equipment in accordance with training and policy (
Ability to work safely and confidently on your own and in a range of situations
Drive the service vehicle in accordance with our driving policy.
Carry out vehicle and equipment checks at the start of and during each shift to ensure the readiness of the vehicle, equipment and consumables. Report all defects and damage in accordance with policies and procedures.
Participate in team meetings and actively contribute to the smooth running and development of the service
Actively engage in one to ones, annual appraisal, audits and feedback
Attend and pass required training and engage in CPD to the required competencies
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
Location: Woolwich
Hybrid: No The successful candidate will be required to work 12 hour shift patterns (4 on 4 off) including nights, weekends, and bank holidays to support the service when needed.
Salary: £16.82 (PAYE) £20.96 (Umbrella) p/hour
IR35 Status: Inside
Hours: Variable
Closing Date: 20.09.24
Duration: 6 months initially
Featured Job
by rka-admin | Sep 9, 2024 | Featured Job
We are representing Royal Borough of Greenwich in recruiting for a Data Analyst.
Purpose of Job:
To be responsible for:
i) Supporting the delivery of the data transformation requirements of the Supporting Families Programme (SFP)
ii) Supporting the data collection, analysis and reporting requirements relating to SFP
iii) Lead the data work (identification and case tracking) required to support the successful submission of payment by results (PBR) claims
Main Duties:
Work closely with the SF data lead and other key staff to being together the key data sources required to identify families that meet the SF criteria, and identify opportunities to tap into new data sources
Work with corporate data colleagues to develop technical solutions to matching large and complex datasets to track families’ progress against the SF outcomes framework
Lead on the live tracking of family progress and the completion of quarterly PBR returns to central government
Ensure robust auditing arrangements are in place that mean all PBR claims are made in accordance with audit and financial regulations
Support the wider use and analysis of data relating to the Supporting Families agenda, bringing together qualitative and quantitative data to progress the programme objectives
Support the development and completion of regular performance reporting and analysis that evidences progress against the Supporting Families objectives that informs strategic and operational decision-making
Lead on the completion of additional / ad-hoc reporting processes as dictated by central government, ensuring robust processes are in place to meet these requirements
Liaise with teams across the Council and partner agencies to improve data quality and identify other potential sources of data
Attend pan London SF data network meetings as required
Build successful relationships with a range of key stakeholders critical to the successful deliver of the programme, including service leads within Children’s Service and the wider council, DLUHC, partner agencies (inc.health and police) and voluntary organisations
To undertake any other work appropriate to the level and general nature of the post’s duties.
Where necessary for the job role or appropriate for continued development in the role, the post holder may be required to participate in training and development courses made available via the Council’s Apprentice Levy funding.
To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies.
To perform all duties in line with Council’s staff values showing commitment to improving residents lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council.
This post requires a Standard DBS and will be supported by Safer Recruitment tools
You may be required to undertake alternative, additional or ancillary duties from time to time or transfer to another service department within the Council as the Council may reasonably direct to meet service user demand in the event of a crisis or emergency.
Featured Job
by rka-admin | Aug 28, 2024 | Featured Job
The London Borough of Southwark is undertaking a generational transformation of ERP technology and ways of working, requiring a reshaping of our behaviours and our operating models.
This role is working for a PMO Lead as part of a team of Workstream Leads, PMs, Business Change managers and subject matter experts. Successful candidate is likely to be a good team player, motivated, a good communicator (written and verbal), persistent and able to make progress in a busy environment with competing priorities.
This is an opportunity to join a dynamic team where your insights will drive project success. You’ll have the chance to contribute to high-impact projects, improve processes and work closely with stakeholders, all while growing professionally in a fast-paced environment.
Key deliverables
High quality administration that strengthens Southwark360 Programme PMO offering.
Produce clear, concise programme documentation e.g., Board minutes, Highlight Reports, slide decks, org charts.
Analyse key programme reports & data and summarise findings.
Administer the Southwark360 SharePoint site.
Required experience/skills
A strong understanding of the current and emerging ERP technology landscape
Have a high level of practical knowledge and experience of Microsoft Office, especially Word and Excel, and Project Management tools.
Have a broad knowledge of the key areas that make up programme and project management including planning, risk and issues, finance tracking.
You will have the ability to provide quality administration to the Southwark360 programme and related Governance boards.
Be able to undertake a range of administrative duties including, recording actions, undertaking research and analysis, drafting reports and documents, proof reading key Southwark360 programme documentation.
Update and maintain the Southwark360 SharePoint site ensuring version control principles are adhered to and tracked.
Assist in the planning and delivery of Southwark360 programme meetings and workshops.
Ensure that all tasks are completed to agreed timescales, standards of accuracy and presentation.
Ability to think ahead, work to deadline and manage workload to prioritise.
Have a flexible approach and be supportive to work colleagues.
Develop and maintain relationships across all areas of the business for the benefit of programme delivery
Have the ability to build and develop relationships across all areas of the Southwark360 programme and business.
Above all, you will have strong interpersonal skills with excellent verbal and written communicational skills.
Location: Tooley Road
Hybrid: Yes
Salary: £158 (PAYE) £203 (Umbrella) p/day
IR35 Status: Inside
Hours: 9.00-17.30
Closing Date: 01.09.24
Duration: 5 months initially
Featured job
by rka-admin | Aug 13, 2024 | Featured Job
We are representing Royal Borough of Greenwich, resourcing for a Financial Client Protection and Client Affairs Officer who will be working within the Health and Adult Services department.
Please note: This role is office based 5 days per week and the candidate must have an enhanced DBS.
Purpose of Job:
To be responsible to Team Leader, Client Affairs, HAS Financial Services for:
To provide an efficient, effective, comprehensive, and expert Client Affairs function for Adults Social Care. To include all aspects of Court of Protection Deputyship, DWP Appointeeship and property protection in accordance with the Royal Borough of Greenwich’s policies and procedures and in accordance with all statutory requirements.
To ensure all aspects of property protection and organisation of funerals are delivered, acting on behalf of and protecting and promoting the financial interests of clients
Ensuring all statutory obligations are fulfilled, including maintaining and reconciling payments and accounts, compliance with section 46 of the Public Health Control of Diseases Act 1984, ensuring appropriate contact with relatives, implementation of known funeral wishes and estate administration if and when required.
Main Duties:
1) Responsible for the expert and effective discharge of the Appointeeship/deputyship functions. To include acting on behalf of, protecting and promoting the financial interests of clients, ensuring that all statutory obligations are fulfilled – including preparation/submission of applications, maximising benefits, and accurately maintaining receipts and payments of resident’s funds.
2) Manage, review and plan clients’ budgets – including the reconciliation of client accounts, resolving financial issues, revising, and resetting payment schedules and liaising with financial institutions. To include the accurate and efficient recording, filing and retention of information and maintenance of appropriate audit trails for subsequent retrieval.
3) To support the function of selling and renting property, where necessary, instructing estate agents, solicitors, and other professionals. Liaising with professionals to invest clients’ funds appropriately and in their best interests. Commissioning services from, negotiating contracts with and building links with tradesman in connection with the clearing, renovation, upkeep and improvement of clients’ properties. Ensuring that these works are carried out within budget, to a satisfactory standard and in a timely fashion.
Location: Woolwich
Hybrid: Yes
Salary: £21 (PAYE) £26 (Umbrella) p/hour
IR35 Status: Inside
Hours: 9.00-1700
Closing Date: 18.08.24
Duration: 2 months initially
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