by rka-admin | Apr 2, 2025 | Featured Job
Profile:
We are seeking an experienced and skilled First Line IT Support to join an established IT team.
We are looking for candidates with a can-do attitude and positive approach. If you are willing to work hard, be part of the team we would be interested to hear from you.
We will only consider applicants with at least 2 months previous experience and academic qualifications in IT.
This is a great opportunity for an organised, methodical and details orientated candidate to develop their career amongst a team,
The ideal candidate will have a proven track record in an IT first-line support capacity, preferably within the legal field or a similar professional services environment. This role is pivotal in ensuring the smooth operation of IT systems and services, directly impacting the productivity and efficiency of the firm.
Key Responsibilities:
Provide first-line technical support to the firm’s users, handling a variety of IT issues and service requests efficiently.
Troubleshoot and resolve complex technical issues related to the firm’s key systems using AD, Microsoft 365 Admin Center’s, Citrix Cloud, and Remote Support Software.
Act as a technical expert and trainer to all users
Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
Maintain accurate records of all support requests
Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
Stay updated with the latest developments in IT support technologies and best practices, and proactively contribute to the continuous improvement of the IT support function.
Essential Skills and Experience:
Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
Excellent communication and interpersonal skills, with a strong customer service orientation.
Ability to work effectively both independently and as part of a team.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
A proactive approach to learning and professional development.
Desirable Qualifications:
Relevant IT certifications, degree (e.g., ITIL, Microsoft certifications) are advantageous.
Previous experience within a law firm or legal services environment is highly desirable.
What We Offer:
A competitive salary and benefits package.
A supportive and inclusive work environment.
Featured Job
by rka-admin | Apr 2, 2025 | Featured Job
Job Purpose
The prime purpose of this role is to support effective and efficient use of financial resources and systems across Home-Start Greenwich.
Ensuring day to day accurate and efficient financial administration, monitoring, and reporting.
This role will also be required to provide support to the Finance, Fundraising and Marketing sub-committee.
Key Accountabilities
• Responsible for all aspects of maintaining the purchase ledger. Duties include inputting of purchase ledger invoices, maintaining supplier accounts, staff expenses, PLEO and executing timely and accurate payment runs.
• Responsible for all aspects of maintaining the sales ledger. Ensuring authorisation and coding of invoices in line with company coding structure. Duties include AR invoicing, Debtor reporting.
• Responsible for all aspects of Plumstead Nursery and Eglinton Nursery’s financial management. Duties include monthly invoicing, direct debit processing, debtor reporting and assist nursery manager on ad-hoc basis.
• Work with HR and the outsourced Payroll provider in preparing and processing the monthly payroll, management of PAYE and Pension Payments.
• Work with the Director of Operations to prepare annual budgets.
• Produce regular budget monitoring reports and investigate variances to ensure delivery of our operations within agreed budgets, alongside budget leads.
• Responsible for monthly balance sheet reconciliations. Management of Fixed Asset and depreciation Schedule
• Assist with grant applications producing budgetary documents where applicable. Continually monitor and report on grants awarded to Senior Leadership Team, Directors Management Team and for the external funder.
• Work with the Business Manager to ensure accurate and timely closure of the financial accounts for month-end, quarter-end and year-end and assist with the production of monthly management accounts. Reports include P&L, Balance Sheet and Cash Flow.
• Support the production of statutory audited accounts in collaboration with Director of Operations and auditors.
• Recording and reconciling pretty cash and preparing postings to the finance systems
• Assist in the recording of Gift Aid and reporting to HMRC in accordance with accounting principles and best practice.
• Provide advice on queries around financial transactions and operations ensuring responses consider Home-Start Greenwich’s financial policies and procedures. In particular ensuring effective financial process and procedures are communicated to and followed by all staff.
• Identify opportunities for improving financial systems according to best practice and highlight opportunities for reducing costs/improving contracts.
• Maintain and suggest changes to financial procedures such that they retain efficiency across the organisation and are in-line with industry best-practice. Keep abreast of all changes in the financial accounting system.
• Responsible for maintaining accurate and up-to-date financial accounting records in accordance with Home-Start Greenwich policies to facilitate timely management and statutory reporting, in accordance with accounting principles and best practice.
• Undertake other finance administrative tasks and general support to the Director of Operations as required.
Experience and skills
• Qualified or part qualified AAT, CIMA, ACCA
• Experience of producing detailed financial and management reporting to highlight the current position and future risks
• Excellent computer literacy, including MS Office, Excel, Word, Outlook, Teams and Internet applications
• Advanced knowledge and experience of computerised financial accounting systems and spreadsheets – Xero desirable but not necessary
• Proven experience in working directly with Senior Leadership Teams and external Accountants
• Charity finance experience desirable
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by rka-admin | Apr 2, 2025 | Featured Job
We are representing Home-Start Greenwich in recruiting for a Premises Manager.
Job Purpose
Plan, direct, and coordinate the premises function, overseeing work across our sites.
Duties and responsibilities include managing daily operations, planning the use of materials and team resources, oversight of health and safety policies, security systems, and managing contract work.
Key Accountabilities
• Responsible for ensuring the safe and efficient operation of all premises-related maintenance, cleaning, security, heating, health and safety and other general site services covering all the Home-Start Greenwich sites.
• Keep up to date with changes in relevant health and safety law, fire and building regulations, ensuring prompt compliance, implementation and monitoring of regulations.
• Manage Home-Start Greenwich’s Health and Safety Policy and employee safety handbook.
• Manage the BrightSafe Health and Safety system and the training of staff.
• Oversee the health and safety site audits by the external health and safety advisor and ensure all recommendations are actioned.
• Ensure efficient systems are in place, including CCTV, access control systems, intruder alarm system, fire alarm system.
• Carry out the daily/monthly/annual checks required to ensure the safety of the sites and maintain records of services, maintenance, and inspections for auditing purposes.
• Liaise with other service providers who use the premises to ensure that they are aware of and are complying with the centre’s H&S policies.
• Responsible for the overall security arrangements of the premises as the first keyholder, oversee the system of keyholding management, and respond to emergency callouts.
• Support the wider teams in ensuring their risk assessments across sites meet compliance and regulation.
• Oversee work carried out by contractors and ensure alignment to SLA’s and contractual obligations.
• Supervise or carry out general repairs and maintenance to upkeep the site buildings and outdoor areas.
• Ensure relevant staff receive both mandatory and appropriate training including manual handling, COSHH, Fire Marshall, PAT testing, etc. Experience and skills
• Overseeing a team and guiding and coaching them in their roles.
• Experience of providing general site services i.e., general maintenance, cleaning, plumbing, electrical building maintenance, PAT Testing, heating systems and groundwork.
• An understanding that the needs of the children, parents and staff are of prime concern.
• Computer literate with good working knowledge of ICT including using the internet and Microsoft office suite.
• Certificate in Health and safety in the workplace or similar (or commitment to work towards).
• Able to cultivate effective relationships with a wide range of people.
• Candidates must have fluent spoken and written English and the right to work in the UK. The role will require an Enhanced DBS clearance and a suitable Disqualification by Association record.
• Valid UK driving license and use of own car essential for the role
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by rka-admin | Apr 2, 2025 | Featured Job
A Team Assistant is required to work for an asset management company (150 employees) who are a leading niche supplier in their sector. The company prides itself on its platinum award for Investors in People and Charities Aid Foundation platinum award for payroll giving. The Team Assistant will be supporting a team of 11 people including Senior Management and their teams, to increase their effectiveness and efficiency.
Key Responsibilities
Diary Management – Senior Managers:
Organise the diaries of the Senior Managers in a professional and efficient manner, taking into account changing priorities. This will involve the coordination of travel itineraries, including rail and air travel, as well as taxis, along with hotel bookings.
Diary Management – Team:
Facilitate the organisation of complex meetings for team members (internal meetings with few attendees should ideally be organised by the team members themselves).
Assist in coordinating complex travel itineraries for the team (team members should ideally book simple A to B to A itineraries themselves).
Workshops & Events:
Help in organising internal and external workshops as necessary, including booking venues and circulating itineraries.
Organise corporate hospitality for the team and external events (lunches, dinners, etc.) as needed.
‘Gatekeeper’:
Serve as the primary point of contact in the absence of the Senior Managers, managing visitors, phone calls, inquiries, and requests appropriately.
Manage incoming emails and mail for the Senior Managers. Also, prepare various documents including typing, briefing papers, and presentations as needed.
Compile monthly Board Reports in a timely manner, which may involve filing and photocopying.
Expense Claim Management:
Recording Senior Managers’ monthly expenses in accordance with policy and deadlines.
Completing other team members’ expenses when necessary.
Cost Control:
Ensuring that any decisions made balance efficiency with cost effectiveness.
Minute Taking and Dictation:
Production, organisation, and distribution of meeting documentation. Recording minutes and implementing follow-up actions as directed. Production, collation and dissemination of documentation for and resulting from meetings.
Take minutes when required and follow up actions from the meeting as directed.
Collating Data from across the team:
Collect information such as appraisal documentation from across the team and collate for the Senior Managers.
Annual Leave Cover:
Cover for other team support during annual leave when required.
To be responsible for ensuring that administrative systems in support of the team are effective and records are up to date, maximising use of IT to improve efficiency.
Location: Victoria, London (Hybrid working, 3 days a week in the office)
Hours: 9:00am – 5:00pm
Salary: £30,000 – £35,000 per annum
Benefits: 25 days holiday plus bank holidays, 15% Pension plan (can be taken as cash), discretionary annual bonus of upto 20%, Life Assurance, Group Income Protection, Benenden Health Insurance, Perkbox, Volunteering day off, double match charitable donations
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by rka-admin | Apr 2, 2025 | Featured Job
Job Purpose
This is an advisory role and the successful candidate may be required to deputise for the HR Manager.
Candidates will have the credibility and confidence together with a detailed understanding of public sector organisations to work closely with, and coach, managers, school leaders and governors to meet their current and future people needs.
The Principal HR Advisor will work as part of the Schools’ HR traded service to deliver robust and professional HR support to school leaders across the Royal Borough of Greenwich they may also support RBG’s Corporate HR Services.
They will be advising Governing Bodies, Headteachers, Directors and senior managers across a varied workload and will need to quickly build positive and effective relationships to deliver the best outcomes across the employee life-cycle including resourcing, performance management, dismissal appeals and complex employee relations cases.
Strong change management experience supporting organisational restructures and TUPE transfers is essential.
Candidates will have excellent interpersonal and influencing skills.
The broad scope of the role requires a solutions-focused approach, supported by well-developed analytical planning, excellent practice knowledge and strong organisational skills.
The role will require someone who is customer focused and has high standards of achievements.
HR experience in an education setting is desirable but not essential for the Schools’ HR role.
A minimum of 2 days attendance in the office is required and staff are expected to attend the office and in-person school-based meetings as required in addition to this.
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by rka-admin | Apr 2, 2025 | Featured Job
Job Purpose
Responsible for the day-to-day and operational management of GLLaB’s (Greenwich Local Labour and Business) frontline service team. Provide managerial oversight of GLLaB’s comprehensive range of back-to-work employment programmes to ensure these remove barriers to work and equip residents with the skills needed to actively participate in the labour market. To ensure high quality employment-related services are provided to residents seeking employment; through effective delivery of multiple externally and corporately funded programmes.
It will be five days week, 35 hours – 3-4 days in the office, at the Old Library building, Calderwood Street, London SE18 6QW.
Summary of main duties and responsibilities
Responsible for the effective day-to-day management of GLLaB’s front line employment support service, including the management of up to 15 multi-disciplinary staff members in a multi-disciplinary team
Ensure the effective caseload management of customers, ensuring regular and documented follow-up, tracking and review of customer action plans and milestones in order to move customers into sustained employment as quickly as possible.
Responsible for the management of GLLaB customer engagement and assessment services, mobile services, events and open days including those delivered in conjunction with external partners
Work closely with the Compliance team to carry out self-assessment and internal audit of all Employment support programmes and services; carrying out the review to achieve and maintain contractual compliance of programmes and development of services in line with best practice methodologies
Support the development of best practice across service areas; improve efficiency; reduce costs; deliver value for money; and improve individual and team productivity with the ultimate aim of improving positive customer outcomes. Undertake regular reviews GLLaB programmes and services, and adapt delivery to new initiatives to meet the changing needs of communities and resident service users.
Contribute to the Council’s current and emerging priorities to deliver economic prosperity for all through the work of GLLaB, the Welfare Reform Team and other Council employment initiatives.
Conduct and record PRADs with team members, carrying out regular 1-2-1 supervisory sessions, caseload reviews and development and review of work plans and targets. To identify areas of underperformance and put in place actions to address these and bring about improvements
Responsible for implementation of risk management methodologies to manage and mitigate operational, financial and reputational risks associated with programme delivery
Oversee the delivery of multiple externally-funded, payment-by-results and corporate programmes to ensure they support a wide range of customer groups, including those with multiple barriers to work, ensuring these are delivered to profile and other contractual KPI
Work to maximise GLLaB funding streams through up to date knowledge of available funding organisations; contribute to the writing and submission of external bids for external funding to deliver sustained employment support related activities across Employment and Skills
Ensure consistently high performance across all externally funding programmes and services, taking mitigating actions to address underperformance as required, including the preparation and execution of Performance Improvement Plans. Support submission of funding claims, monitoring visits and audits with funders and attend external steering group meetings
Monitor and review service outcomes for all contracted programmes. Oversee the continuous improvement of GLLaB services; carry out the performance management of individual and team targets, monitoring systems and processes to ensure GLLaB achieves all quality and financial measures
Responsible for assisting with the delivery of frontline advice and guidance services and conducting IAG sessions, delivering group inductions and open day sessions where needed. Maximising uptake of apprenticeships and developing a broad range of provisions for local residents
Detailed knowledge of the employment, training and Welfare to Work arena with ability to develop operational plans that move customers into sustainable employment
Ensure that robust In Work Support processes and in place and implemented to support customers securing employment and to achieve sustainment outcomes on line with Programme targets
Prepare and present performance and progress reports and briefings on projects and services and area as required by colleagues in the Council or external funders.
Deal with enquiries from and provide advice to Council Members, other directorates, government departments, members of the public and businesses on issues pertinent to GLLaB.
Responsible for managing external referral networks and partnership relationships with a wide-range of delivery organisations. Lead on the development of partnership work which contributes to the objectives of GLLaB. Responsible for representing the Council on relevant Partnership Boards as required
Develop and maintain strong operational partner relationships with relevant referral agencies and funders, including Prime Contractors. Contribute to the production and review of delivery plans and risk registers relating to externally funded projects
Ensure that all systems, procedures and documentation used are in line with GLLaB’s Quality Assurance Framework and that they meet the requirements of Customer Service Excellence, Matrix and Corporate standards
Responsible for the marketing and promotion of GLLaB’s initiatives and programmes and representing GLLaB at external events when required
Responsible for working within designated project teams and undertake additional duties in line with designated roles as requested.
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